Connected Retail Map

Integrated store and venue technology is playing an increasingly important role in improving customer experience and business outcomes in physical locations.

This map is our attempt to capture the technology vendors and other key players that are creating this exciting and fast-evolving eco-system. More background and info here

Customer Experience

Customer Experience

AR/VR

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Holition

Creative digital agency using AR/VR and 3D to deliver experiential projects for luxury brands.

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GoInStore

Smart-glasses based tool for connecting online customers with in-store environments and staff.

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Smart Pixels

Content mapping on products through motion sensors and smart projectors.

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Whisbi

Connecting online customers to in-store colleagues via chat, phone and real time video.

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Steroscape

A creative marketing technology company using emerging technologies to deliver interactive customer experiences.

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Avenue Imperial

A retail platform using high resolution photography to create online versions of off-line stores.

Physical/digital interactivity

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Novalia

A technology company combining conductive print and capacitive touch to create smart surfaces.

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Scandit

Scandit provides mobile barcode scanning solutions for smartphones, tablets and wearable devices.

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Tangible Display

Experiential engagement via touch-screen, NFC and projection mapping.

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Perch

Perch places experiential media with the product by extending digital media into the store and making physical displays.

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Cortexica

SAAS platform for image recognition and visual search .

GRASSFISH

Grassfish

A software development company pushing innovation and developing new solutions for clients.

Touchscreen experience

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Ideum

US based hardware and creative services provider focussing on touch-screens.

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iMirror

Smart-mirror for fitting rooms that integrates with POS, eComm and other platforms.

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Memomi

Gesture controlled AR enabled digital fitting room mirror.

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Acrelec

Digital signage, kiosk hardware and software provider specialising in QSR.

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Oak Labs

Interactive changing room touch-screen mirror software and hardware provider.

WiFi content

cheerfy

Cheerfy

Customer engagement impacting customer experience in real-time via employees and in-store messaging.

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WiFioria

Public Wi-Fi platform with customer targeted marketing and comms.

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Cloud4wi

WiFi platform for guest Wi-Fi and personalised content.

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Econnexx

WiFi content and marketing platform software and hardware.

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Purple

A cloud based social guest WiFi and location analytics platform that integrates with in-store WiFi units.

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Stepsaway

Location based retail promotions delivered via WiFi portals and mobile web.

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Turnsytle

A WiFi platform that focusses on customer data capture and monestisation of WiFi services.

Hardware

Hardware

Screen hardware

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U-Touch

U-Touch offer specialist interactive touch screen technology services.

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Promultis

Promultis are a manufacturer and installer of multitouch hardware and software.

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Bauer Digital

A company manufacturing a wide range of innovative digital signage and commercial display hardware.

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Ctouch

Holland based high-end touch-screen hardware specialist.

RFID/NFC

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Alertech

Smart fitting rooms, customer tablets and intelligent customer data.

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Reward Technology

Innovative UK based RFID in-store loyalty solutions provider.

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Tyco Retail Solutions

Global provider of retail performance and security solutions.

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Cloudtags

In-store digital content platform powered by smart tags, sensors and devices.

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Detego

RFID specialistdeveloping and distributing real-time analytics and article transparency.

Digital signage

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Mood Media

Digital signage, touchscreens, audio solutions and audio tagging.

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Tek Smart

Tek Smart designs and supplies digital signage solutions .

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Sign Stix

A cloud-based digital engagement platform, enabling organisations to create, edit, manage and deploy digital content.

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Scala

Digital signage software and hardware platform.

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Inurface Media

A digital signage hardware, software and creative services provider.

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John Ryan

Provider of digital signage specialising in the banking sector in the US and Europe.

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Pixel Inspiration

An agency providing audience centric, turnkey digital signage solutions to retail and commercial brands.

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Signage Live

A digital signage software as a service providing the software, servers and support; you provide the message

BoscaBox

BoscaBox

A touchpoint interactive media brand delivering in-store digital media solutions in Ireland & UK.

Location

Location

Instore rewards, loyalty and vouchers

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Eagle Eye

An SaaS technology company validating and redeeming digital promotions in real-time.

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Fetch

In-store barcode scanning payment, loyalty and rewards platform.

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Gowento

SaaS solution enabling the creation, distribution and management of a store card in customers’ mobile wallets.

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Swipe Station

Physical loyalty and promotions device using on-screen codes and scanning hardware.

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Shopkick

A shopping app connecting shoppers to physical retail, providing deals and rewards to shoppers in-store.

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Shopitize

App based post-purchase offers/cashback platform using receipt scanning to validate purchases.

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Street Like

Touchscreen Reward Technology that drives in-store purchase for retail and leisure environments.

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Voucher Cloud

Voucher platform allowing for location based vouchers via web and app.

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Passforce

Software to create, manage, and distribute Passbook coupons, event tickets, boarding passes and loyalty cards.

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Spaaza

Cross-channel customer intelligence and rewards including in-store app.

Location based marketing and store finders

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Verve

A location-based mobile marketing platform.

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VMob

Location based marketing platform focussed on driving retail footfall and sales.

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Solocal Group

Location focussed digital marketing solutions including store finders and appointment booking.

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Thinknear

A location technology company and full-service mobile advertising network delivering advertising campaigns.

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xAd

xAd provides real-time, location-based mobile marketing.

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Momentfeed

Location driven digital marketing platform.

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Speedfind

A location management platform for businesses with retail locations and businesses selling physical products in stores.

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Retailigence

Location-based digital marketing data solution designed to drive footfall and sales.

Indoor positioning and navigation

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Indoor Atlas

Providing solutions to developers to build location based apps at scale.

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Point Inside

In-door navigation / way-finding and product location services.

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Indoors

Indoor mapping, localisation, and routing technology.

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Beacongrid

A socket embedded with Bluetooth beacon technology and Wi-Fi to locate people and things indoors.

Location, proximity and beacons

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Linteri

An in-store mobile marketing platform provider which uses BLE and indoor location technologies.

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Estimote

Well established Beacon hardware and software provider.

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PlaceIQ

Location based data and customer targeting platform.

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Tamoco

Proximity and location based technologies that bridge the physical and digital media worlds.

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Gimbal

Mobile and location focussed hardware and software platform provider.

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MobStac

Proximity marketing, indoor way-finding and retail analytics.

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Proxama

Mobile payments, proximity marketing platform and beacon network.

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Iconeme

Beacon powered engagement via IoT enabled mannequins and apps.

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Roaming Around

Location based digital marketing including digital signage and mobile channels.

Operations

Operations

Digital receipts

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ereceipts

ereceipts is an e-mailed receipts solution live with Argos and other high-street UK retailers.

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yReceipts

yReceipts seamlessly links in-store transactions to shoppers and is used by 150+ retailers worldwide.

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Transaction Tree

Provider of digital receipt solutions for the retail industry and other transaction-oriented enterprises.

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All Receipts

A cloud-based digital receipt solution allowing customers to store and manage receipts digitally and anonymously.

Mobile payments

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Payar

Payar is a tech start-up delivering mobile shopping solutions to High Street retailers.

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POWA

Physical/digital commerce specialist (now in administration - link is to a BBC news piece).

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QikServe

QikServ is a mobile order, payment and loyalty solution for the hospitality sector.

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Flypay

Bill splitting and pay at table technology focussed on the hospitality industry.

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Youbeep

Self-scanning mobile in-store payments and wishlist app.

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Unique Secure

mPOS and payments specialist and innovator founded in 2002.

mobeam

Mobeam

Mobile enabling technology allowing laser scanners to read 1D barcodes from mobile devices.

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PayPal

Leading online payments provider also offering services via mobile device or in-store POS.

Digital merchandising tools

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Planorama

App based image recognition VM tool with associated analytics platform.

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Foko

Foko is a private photo sharing app for retail teams, allowing instant photo sharing of in-store displays.

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Trax

Image recognition based retail execution tracking platform.

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One Door

Cloud based localised visual merchandising and in-store execution platform.

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Roamler

Retail execution platform using smart-phones to perform retail analytics.

Order and queue management

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Qminder

A cloud based queue management system helping retail locations manage their sales floor to eliminate queuing.

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qudini

A cloud based digital queue and appointment management system to manage customer’s journey through your store.

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Q-nomy

Appointment scheduling and queue management mobile application for stores.

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Qmatic

Queue management platform for Healthcare, Retail, Finance and Public sectors.

Clienteling

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Clientela

Clientela is a software company specialised in Clienteling, Social CRM and SaaS solutions for retailers and eCommerce.

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Raymark

POS functionality, customer engagement tools, inventory management system and retail analytics.

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Salesfloor

A web solution for helping retailers connect with online shoppers for a more personalised customer experience.

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One Iota

Omni-channel retail technology specialists enabling retailers to connect their online and in-store.

HOLM

HOLM

Personalisation software that starts in store. For fashion brands. Winning shopper loyalty on their first visit.

Intelligence

Intelligence

Retailer labs

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Westfield Labs

Westfields digital lab providing a global publishing platform and a range of advanced user facing shopping tools.

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Walmart Labs

A digital lab focussed in retail stores, online, and through mobile devices, with development centres in USA, Brazil and I…ndia.

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Tesco Labs

Supermarket innovation team, acting as a concept incubator for the retailer since 1994.

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M&S Venture Lab

Using lean startup techniques to experiment with new business models at M&S including digital innovations.

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Lowes Innovation Lab

Focussing on potential applications for disruptive technologies, building roadmaps and rapidly prototype new technology.

Research trends

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GDRUK

GDR provides strategic inspiration, insight, intelligence and ideas to the retail industry.

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PSFK

PSFK is a general provider of trends and innovation insights.

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Stylus

An innovation research firm helping businesses process global consumer lifestyle, product and engagement insights.

Retail tech incubators and accelerators

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Haatch

An investment business with a retail heritage backing entrepreneurs who build disruptive, game changing startups.

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L Marks

L Marks connects startups with corporate companies and runs a number of retail innovation programmes

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Drugstore

Drugstore Retail Lab, a new workspace and support programme for startups pioneering new ideas in buying and selling.

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True Start

Truestart is an start-up accelerator and early stage investor in the retail innovation space.

retail-design

Retail Design

Retail Design

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Dalziel & Pow

Retail Design agency with experience of delivering connected store concepts, including Argos and Rockar.

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The One Off

A retail and branding design agency that delivers web and digital alongside design, retail graphics and brand identity.

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20.20

20.20 are a strategic design consultancy that transforms retail and leisure business into emotionally connected brands.

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Green Room

A brand and retail design consultancy that redefines conventional retail with highly effective retail and digital design.

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The Yard Creative

The Yard Creative designs remarkable, sector changing brand and retail experiences for those daring to be different.

Data

Data and Analytics

Omnichannel CRM/CE

salesforce

Salesforce

Comprehensive retail CRM and SCV that connects customers sales associates, partners and employees.

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Netsuite

Cloud business software suite, encompassing ERP financials, CRM, and eCommerce.

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Qubit

Digital customer experience delivery platform that's designed for marketing and eCommerce professionals.

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Sailthru

Sailthru personalises individual customer experiences across digital communication channels for companies.

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Smart Focus

CRM and intelligent engagment via email, and push messaging.

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Webtrekk

A global provider of digital intelligence solutions, allowing companies to optimise their digital efforts.

Retail Analytics

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Proximus

Beacon based in-store intelligence providing real-time analytics rich data on customer behaviour.

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Monolith

Video based customer and shelf level tracking and real-time decision making platform.

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Scout

In-store user tracking hardware and software provider.

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Zoined

Reporting and analytics for better store management.

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Density

A people counter with access to live location capacity, people count, and historical data.

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Beco

In-store location analytics technology powered by light that integrates with existing Apps.

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Presence Orb

WiFi analytics, for businesses who want to understand how their customers use their premises and services.

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Retail Next

In-store customer tracking solutions based on WiFi and beacons, delivering real-time analytics.

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Walkbase

An in-store analytics and marketing platform using WiFi and Beacons.

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Minodes

A retail analytics and onmnichannel retargeting solution providing insights into customers’ shopping behaviour.

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Scanalytic

An intelligent floor sensor that measures consumer behaviors in physical spaces to improve performance.

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Trekeye

An advanced retail analytics system collecting accurate and comprehensive in-store customer behavior data.